28 Aug 2015 By Caroline Smith

GovLove Episode 15: County Manager of Catawba County, NC

From intern to County Manager, Tom Lundy has become a legend in Catawba County, NC. He's been the Manager at Catawba for 36 years as well as served as the President of ICMA, the National Association of County Administrators, and the North Carolina City-County Management Association. In this GovLove Episode, Lundy talks about his perspective on local government, how things have changed during his career, and some of his advice.

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28 Aug 2015 By Julia Notar-Francesco

#FixFriday: Vallejo, CA The Road to Improvement

I recently connected with current partner, Courtney Schreiner, the Administrative Analyst for Vallejo, California.  She was part of a citywide campaign to educate residents on the undertaking of certain street issues and to encourage them to report these issues using SeeClickFix.  To help residents understand the difference between a pothole and major street damage - the city created this insightful document.  This helped residents understand that an issue can look simple from the surface, but may have several in-depth steps before resolution.

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25 Aug 2015 By Caroline Smith

What Happens When Citizens and Governments Work Together?

Your Parks Department Department is booked solid for weeks. And your Public Works staff can just barely keep up with their work orders. But trash is still littering your downtown sidewalks, graffiti is still stained under your bridges, and the neighborhood community garden has yet to be built.

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21 Aug 2015 By Caroline Smith

GovLove Episode 14: Founder of WeLoveLocalGovernment.com

"A computer beat me once at chess, but it was no match for me at kickboxing." Glen Oscko is chock full of these kinds of equal parts hilarious and true -isms for local government folks. As the founder of WeLoveLocalGovernment.com and a private consultant for public sector digital solutions in the United Kingdom, he knows what he’s talking about.

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20 Aug 2015 By Caroline Smith

Pinellas County’s Mobile App Wins Technology Award

Pinellas County’s “Doing Things for You” SeeClickFix mobile app won a top technology award for innovation from one of the nation’s leading nonprofits in local government technology.

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19 Aug 2015 By Caroline Smith

Allen Park, MI Implements 311 Citizen Service System!

Allen Park, MI is implementing their new 311 citizen service system! The city’s 27,600+ citizens will be able to report non-emergency issues in their community.

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18 Aug 2015 By Caroline Smith

Another San Mateo County City Launches SeeClickFix: Say Hello to Burlingame, CA!

We’re thrilled to announce our partnership with Burlingame, CA -- a city of 28,000+ citizens and 18,000+ trees! “The City of Trees” now joins our growing network of towns in California.

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14 Aug 2015 By Caroline Smith

Small Towns Using Big Tools to Leapfrog Traditional 311

When we talk to towns, we often hear: “We’re too small for a 311 system.”

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14 Aug 2015 By Caroline Smith

Top 30 Cities Fixing Problems

Here at SeeClickFix, one of our goals is to make all of our partners into Fixer Cities -- cities that utilize technology to fix the problems their citizens care about the most. 

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14 Aug 2015 By Caroline Smith

GovLove Episode 13: Director of Guilford County Family Justice Center

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13 Aug 2015 By Caroline Smith

Village of North Fond du Lac is a Leader in Small Town 311!

The Village of North Fond du Lac, WI is announcing a new mobile application that allows its 5,000+ citizens to report non-emergency issues in their community. With the free, easy-to-use app and web tools, Village of North Fond du Lac citizens will now be able to provide village staff with pictures, videos, specific descriptions, and more -- valuable information needed to get the job done efficiently.

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10 Aug 2015 By Caroline Smith

Will you be at this conference? Book a meeting with us!

We love going to conferences. Although technology let’s us connect with folks from across the world, there’s still nothing like seeing partners and potential partners face-to-face!

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07 Aug 2015 By Julie Reynolds

Veoci Integration with Other Systems

This guest blog post was written by Julie Reynolds of VEOCI (@Veoci), a comprehensive virtual EOC (Emergency Operations Center). 

The new world of software is all about combining “services” provided by specialized systems to create a less expensive and more efficient solution. Interacting with other systems is the way we work today. Data goes back and forth between systems as work is done. There are three basic modes for interacting systems:

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07 Aug 2015 By Caroline Smith

GovLove Episode 12: Citizen Engagement Coordinator at City of West Linn, OR

How can governments up their twitter followers? Increase traffic to your parks? In this week’s episode of GovLove, Lori Hall (@LoriHall7), the Citizen Engagement Coordinator at the City of West Linn (@WestLinnUpdate), breaks down her strategy in detail.

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06 Aug 2015 By Caroline Smith

“Miami Safe Routes” is now officially “Safe Routes Florida”!

Urban Health Partnerships (@UrbanHS) and SeeClickFix collaborated to create an app citizens can use to report issues around schools to make children’s routes safer. Now, Urban Health Partnerships has expanded its geographical region in Florida with a focus on South Florida including Miami-Dade and Broward County. This app will continue to allow citizens to report issues as they have done in the past. Formally known as “Miami Safe Routes,” the app has now been rebranded to “Safe Routes Florida”.

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06 Aug 2015 By Caroline Smith

Huffington Post: “How Albuquerque's Civic IT Innovation Is Catalyzing Change”

In this recent Huffington Post (@HuffingtonPost) piece, “How Albuquerque's Civic IT Innovation Is Catalyzing Change”, Lisa Abeyta (@LisaAbeyta) documents how Albuquerque (@cabq) transitioned from old, inefficient systems to updated, citizen-driven processes by utilizing civic technology.

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05 Aug 2015 By Caroline Smith

President Obama talks Citizen Services

“Can we make stuff a lot better than it has been? How do we make an SBA loan easier to get? How do we make sure this agency is more customer friendly? How do we make sure people can go to one website instead of 16 to find out information they need?”

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05 Aug 2015 By Caroline Smith

Another Pinellas County City Launches SeeClickFix: Welcome Treasure Island, FL!

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04 Aug 2015 By Caroline Smith

CityLab -- “311: City Services Revolution”

The invention of 311, a universal number for police non-emergencies, has fundamentally changed city governments forever. And SeeClickFix has played a huge role in its history -- and, according to CityLab’s “311: City Services Revolution” piece, will play an integral part in its future.

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03 Aug 2015 By Caroline Smith

How to Put a SeeClickFix Tab on Your Facebook

Almost everyone is on Facebook. That’s why we’ve now made it easy to allow citizens to report issues not only from the mobile and website widgets, but also our SeeClickFix Facebook Tab. The SeeClickFix Facebook Tab can easily be added to your Facebook page is a few simple steps:

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03 Aug 2015 By Caroline Smith

How to Put a SeeClickFix Widget on Your Website

Most of our partner municipalities like to put our widget on their government websites. We’ve also made this widget available to easily and simply embed for free. Whether you are a neighborhood association, news site, or blogger, you can embed a customized SeeClickFix widget for citizens to report issues directly from your site (see some neat examples below the how-to).

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