contact us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right.

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

Blog

"Shame on You Bike Thieves!"

Isabel Santos-Gonzalez

Future SeeClickFix-er in the making? 

A 6-year-old girl was spurred to action after her father's collection of road bikes was stolen from the family's garage. She had some choice words for the individuals behind the theft and posted a sign in her family's front yard. 

Here is her message in all of its glory.

katu.com

katu.com

"Shame on you bike thieves. Your mom would be so disappointed! Even if she was a villain, she still wouldn't want you to be a villain too! Sincerely, Resident 6 yr. old." 

She proclaimed to the local news station: "I want to tell all the people who steal things that it's a bad idea to steal things...Why do they even make villains in the world?" 

I'm sure the many people who have reported their stolen bikes on SeeClickFix would agree: "Bike Theft," "Stolen Bikes," "Stolen bikes," "Stolen Bike," "STOLEN BIKE" (to name a few). 

Power to the children, and of course, power to the community!  

h/t Buzzfeed

A2 Fix It Launches

Isabel Santos-Gonzalez

We're excited to announce the launch of Ann Arbor's new custom app, A2 Fix It! The city, which is home to over 100,000 residents and the University of Michigan, is now our sixth partner in the state. 

Officials introduced A2 Fix It in tandem with the city's website redesign, both of which came about as part of an effort to "enhance online transparency [and] increase access to important city information..." 

Residents can report non-emergency issues around the community through the A2 Fix It mobile app for Android and iPhone, Ann Arbor's new website, and seeclickfix.com.

You can read more about the website redesign and A2 Fix It here

SeeClickFix at the White House!

Isabel Santos-Gonzalez

"Open data brainstorming about providing clarity in a time of need with FEMA, NPR, Box, and USAID." - Ryan

"Open data brainstorming about providing clarity in a time of need with FEMA, NPR, Box, and USAID." - Ryan

Yesterday, Ryan Mannion, a member of our government partnerships team, presented on SeeClickFix as part of the White House Innovation for Response and Recovery Initiative Demo Day. The Administration created the initiative post-Hurricane Sandy as a way to bring together innovators and members of the disaster response community. It tasked these individuals with an important call to action: to brainstorm and develop a breadth of services that can empower residents and provide critical assistance in the aftermath of a disaster. 

Ryan's presentation

Ryan's presentation

There were numerous participants from both the public and private sectors, including Microsoft, Airbnb, Google, Twilio, NPR Labs, Appallicious, Civic Ninjas, FEMA (Federal Emergency Management Association), EPA (Environmental Protection Agency), and the DHS (Department of Homeland Security).

You can read more about the initiative here

Ryan's presentation (jump to 41:50): 

Resident→Alderman→Streetsblog: Fix

Isabel Santos-Gonzalez

The Streetsblog article we briefly highlighted in the June/July press round up is an intriguing case study on documentation, escalation, and eventual city action. The beginnings of a sewer collapse in a Chicago bike lane spurred various individuals to take to SeeClickFix to report the severe problem. 

The article notes that a reader alerted Streetsblog to the issue and that Streetsblog staff took the time to send photos to CDOT. Staff later learned that a Chicago Alderman had submitted SeeClickFix reports about two other collapsed sewer problems in the same geographic area a few days prior. However, the Alderman's reports were not the first indication that there were disasters waiting to happen in the Logan Blvd/Elston Ave area. As mentioned in the comments section, a Chicago resident had actually posted a report on the identical issue 58 days before Streetsblog published the article. 

A photo from the original SeeClickFix report. 

A photo from the original SeeClickFix report. 

After a wave a SeeClickFix reports and resident concern, the city started to fix the worrisome issue, a particular danger to cyclists. You can see photos of the progress (as of mid-July) here

SeeClickFix in TechPresident

Isabel Santos-Gonzalez

We were honored to see that Micah L. Sifry adapted SeeClickFix-related excerpts from his new book, The Big Disconnect: Why the Internet Hasn't Changed Politics (Yet), for a Tech President article. Micah, a self-described "analyst of democracy" visited our offices toward the end of 2013 to learn more about the company and interview various individuals from New Haven (including our CEO and the city's CAO). He charts our company's beginnings and the manner in which it has evolved over the past six years in the section of the book he dedicates to SeeClickFix. 

You can find an excerpt below, can find the full article here, and can order Sifry's book here

Having roughly one in eight New Haven residents as registered users of SeeClickFix means that local life works differently. Berkowitz told me of a recent case where he had watched someone on the street where he works break into a parked car and make off with someone’s bags. He called the police, but he also posted a SeeClickFix report, in the hope that somehow, someone would read it that knew the car’s owner. The thief had left the car window open, and it was starting to rain.

“In a previous reality, the only way to find that person is to go into nearby businesses and ask if someone knows whose car that was, which I did do,” Berkowitz reflected.

In a previous reality.

He notes that he could have tried calling out to people via a Facebook post or tweet, but neither of those services really have the “geo-specificity” needed. His post showed up on the local newspapers’ homepages, and probably even more importantly, it sent emails to anyone who had had issues near that location on SeeClickFix. And it turns out that the car’s owner was the guest of someone living on the street who indeed was a SeeClickFix user.

“This is something that could have only been created by the Internet,” Berkowitz mused. “In essence, we’ve created a community APB [all-points-bulletin] for non-emergencies, that works on everything from lost animals to car break-ins. You can drop a needle in a haystack, and now it’s easier to find it, because the haystack is better organized. This is a fundamental shift in the way we think about neighborhoods.”