This week the GovLove team sits down with Tim Wolff (Lake Isabella, MI), Matt Yager (Plano,TX), Mike Ekey (Raymore, MO) and Ben DeClue (Lebanon, MO) as they discuss the benefits and drawbacks of ICMA's Tenet 4, which includes a guideline directing ICMA members to serve a minimum of two years in a job. Tim, Matt, Mike and Ben bring their unique perspectives to this GovLove episode.
We've got a lot of things to be thankful for this season.
In fact, over the past year, SeeClickFix users have delivered 29,430+ thank you notes to local government officials.
Each time an issue is resolved on SeeClickFix, the citizen has the option to directly thank the official responsibile. It's one of our favorite features.
We wanted to take a moment to thank you as well. Thank you for all that you do to improve our communities and thank you for using SeeClickFix!
Alpharetta, GA has been a partner since 2010. Now, with the Cityworks integration complete, Alpharetta is excited to continue to increase efficiency and workflow to provide better services to their citizens.Read More
This week the GovLove team sits down with Martha Perego from ICMA and Julie Underwood the Assistant City Manager of Daly City, CA to discuss one of the hotly debated guidelines for ICMA members, the two year job requirement. This is part of the ICMA code of ethics and essentially encourages members to stay in a position for at least two years before moving on. Ben explores this guideline and more in our latest episode.
A few weeks ago, I was honored to give an Ignite Talk at the Socrata Customer Summit. My talk was on the power of Open 311 data to improve communication and build stronger communities.
For SeeClickFix and our partners, we are firm, hard believers that better communication builds stronger community. And during the talk, I talked about one big, fat, and vitally important slice of what this belief can look like in practice: the value of open citizen services data.
By the end of the talk, I told them three powerful reasons to open up data around citizen services and 311 data: with a story attached to each:
This past Saturday, I was honored to attend and speak at the 6th annual Harvard Igniting Innovation Summit on Social Entrenreneurship. The Igniting Innovation Summit's mission is to unite students, academics, and leaders in the field who are passionate about developing innovative solutions to today's most pressing problems; over the past few years it has become the largest undergraduate-run conference on social innovation in the world.Read More
Virginia Beach, VA (@CityofVaBeach) has been an existing partner for a few years now. Now, with an Accela integration complete, Virginia Beach is excited to continue to improve engagement with their citizens through a centralized and integrated management system, whereby city officials can engage with citizens, track issues and monitor success.Read More
Many of our partner cities were named among this year’s America’s Most Digital Cities of 2015 for their apps powered by SeeClickFix.
According to Government Technology, who conducted the 2015 Digital Cities Survey (infographic), dozens of cities were selected by the Center for Digital Government judging panel as “the most strategic, efficient and innovative guardians of public-sector tech in the nation”. The panel evaluated submissions keeping in mind four key factors:Read More
Cleaning up old issues can be a difficult task for our partners.
As our home base, New Haven, CT has the oldest issues on our entire platform, many of which date back to the early days of SeeClickFix. To tackle their large backlog of old issues the city is working to close numerous issues, which are over 2 years old, in a way that is efficient, while keeping the citizen in the loop.Read More
Michelle Lee is CoFounder and CEO at Textizen, an SMS civic engagement platform that combines the best of analog and digital outreach. Michelle went from UX Designer at Google to Code for America Fellow in the City of Philadelphia — dedicating her work to thoughtful, user-driven projects and initiatives spanning the public and private sector. In this episode we discuss a range of ideas, from exploring the intersection of civic technology and community organizing to how local governments can operate in a world of fragmented communication.
(Watch news story here!)
In Huntsville, AL, the Huntsville Public Works and citizens work together to fix important infrastructure issues.
The Huntsville Public Works Department gets many requests for service for various infrastructure issues — making it sometimes challenging to know which requests should take priority. With SeeClickFix, however, citizens can not only report these issues but also vote and comment — showing support for an issue without creating a duplicate issue. That way, the Huntsville Public Works can get a better understanding of what issues citizens care the most about, moving it up in the priority list.Read More
During the month of October 2015, SeeClickFix challenged the residents and municipalities of Everett and Malden to a “Fixapalooza”! Fixapalooza was a month-long friendly competition between the two cities that uses the SeeClickFix platform to improve their communities. October is over and the final results are in!
The cities had three performance SeeClickFix metrics tracked:Read More
(Gorgeous picture from here!)
For citizens and government agencies alike, there are many reasons to be watching Memphis, TN. Memphis has a growing population of 646,889+ citizens who are active in the vibrant arts and culture scene in the city. A few steps in downtown Memphis is an explosion of local eateries, rock n’ roll jam sessions, and museums highlighting the fascinating history of both the surrounding area and the South.Read More
Macon-Bibb County needed a way to pick up resident waste more efficiently, according to a recent article in The Telegraph.
First, they spent about $303,000 on about 1,700 recycling bins and 5,000 trash cans to be distributed to residents for free. These new containers will help Macon-Bibb employees while they make their rounds throughout neighborhoods to pick up trash and recycling.Read More
Last week, I met Mayor Frank Ortis of Pembroke Pines, FL at the National League of Cities conference. When Mayor Ortis attended NLC in 2014, he brought SeeClickFix back to Pembroke Pines to help solve a huge graffiti problem they were struggling with in the city. Here’s a brief interview with Mayor Ortis:Read More
In honor of the recent holiday we've got a local government themed halloween story. What would your town do if about 80,000 people descended upon it for a night? That isn't a bad dream, it happened to the Town of Chapel Hill, North Carolina in 2007 and even in the years since, with efforts to reduce crowd size, about 40,000 costumed revelers come to the town annually. Ben talks with Chapel Hill Police Chief Chris Blue and Matt Sullivan, the interim Fire Chief on all the work that goes on behind the scenes to make this event work.